The Accessibility for Ontarians with Disabilities Act (AODA) is legislation that focuses on the core principles of independence, dignity, integration, and equal opportunity for all individuals.

Under this Act, the government of Ontario has developed mandatory accessibility standards that will identify, remove, and prevent barriers for people with disabilities in key areas of daily living, and applies to both public and private sector organizations across Ontario.

The Customer Service Standard addresses the business practices and training needed to provide better customer service to people with disabilities. Other standards address information and communication, such as websites, as well as employment, transportation, and the built environment.

Alternative Format Requests
Any documents that are required by the Accessibility for Ontarians with Disabilities Act and its related Regulations are available upon request. To request an alternative format of documents, please email:

For further information about accessibility, please visit the Ministry of Community and Social Services.

AODA legislation can be accessed on the Government of Ontario’s e-Laws website.

Further information on Regulation 429/7 can be found at e-Laws.